End Food Waste Australia Centralises Data Using Smartsheet to Drive Greater Efficiency and Transparency

End Food Waste Australia is the nation’s leading organisation for improving the Australian food system’s productivity, resilience and sustainability. By providing ongoing research and development, core strategies and infrastructures End Food Waste Australia delivers evidence-based solutions to food-chain enterprises, working toward a more sustainable future from paddock to plate.They collaborate with government, businesses, industry bodies, retailers and consumers for a more sustainable future. Melanie Hand, Data and Reporting Manager, was seeking a solution that would address the team’s growing data challenges to streamline analytics, improve reporting, and build scalable processes to bring clarity and efficiency to the organisation’s expanding operations.Her focus on integrating complex data sources and providing actionable insights helped shape the organisation’s approach to managing multiple programs and measuring impact.

Before adopting Smartsheet, End Food Waste Australia relied on a portfolio management system that struggled to keep pace with the organisation’s growth. Critical data was scattered across Excel spreadsheets, disconnected from their CRM and finance systems, and often required manual compilation. Reporting became a time-consuming exercise, taking hours to produce insights from multiple sources.As new programs emerged , the existing tools couldn’t accommodate the increasing complexity, leaving leadership without a clear, unified view of projects and progress. Simply put, they needed a flexible, scalable solution to centralise data, improve visibility, and streamline operations.

After a comprehensive procurement process evaluating multiple platforms, Smartsheet stood out as the tool and solution that best aligned with End Food Waste Australia’s goals for scalability, integration, and ease of use.As part of the process, Smartsheet introduced End Food Waste Australia to InfoSpark—an award-winning Platinum Solutions Partner. With deep Smartsheet expertise and a highly collaborative delivery approach, InfoSpark quickly proved to be the ideal implementation partner, able to tailor the solution to End Food Waste Australia’s specific requirements.

Working with InfoSpark was a smooth and supportive experience for End Food Waste Australia. The InfoSpark team took a methodical, hands-on approach—providing structure, clarity, and ongoing guidance throughout the implementation.InfoSpark collaborated closely with Melanie and her team, walking them step-by-step through the build. Weekly working sessions created the space for detailed technical discussions, iterative testing, and refinements to ensure the solution aligned precisely with End Food Waste Australia’s operational workflows.A key component of the implementation was configuring the integration between Smartsheet and HubSpot, End Food Waste Australia’s Customer Relationship Management (CRM) system. This initial integration was intentionally simple to help the team build confidence, while still leaving room for future expansion thanks to Smartsheet’s flexibility.Melanie also leveraged Smartsheet data within Power BI to create more advanced reporting, adding deeper insights and strengthening End Food Waste Australia’s analytics capabilities.Melanie reflected on the experience:

InfoSpark really understood our processes. They overlaid that understanding with Smartsheet knowledge to create solutions that worked perfectly for us. The process was positive, fun, and very easy.

The strong adoption and satisfaction across the organisation have solidified Smartsheet’s role as a central tool for managing projects, tracking progress, and measuring impact.The impact of Smartsheet, implemented by InfoSpark’s expertise and guidance, has been transformative for End Food Waste Australia.Reporting that once took 2–3 hours can now be completed in just 5 minutes, freeing Melanie and her team to focus on analysis, strategy, and forecasting project impact. Leadership and team members now have 100% real-time visibility of how the project portfolio is tracking, improving decision-making and transparency across the organisation.Automations built into the system ensure tasks move through the pipeline on schedule and no steps are overlooked, while dashboards provide intuitive insights for both internal teams and external stakeholders across 20+ partner organisations. The project team coordinated with external stakeholders, including university project leaders, to participate in testing and confirm accessibility and ease of use. When external stakeholders tested the new platform, they consistently rated its ease of use 4.5 out of 5, and quickly integrated the new system into their workflows.The strong adoption and satisfaction across the organisation have solidified Smartsheet’s role as a central tool for managing projects, tracking progress, and measuring impact.