How InfoSpark helped Link Decorative Designs manage their production process to achieve efficiency and improve client visibility using Smartsheet

Faced with the limitations of their old system, Link Decorative Designs involved manual Excel-based processes. To address key pain points, they ultimately sought a solution to streamline their operations, reduce delays, and improve communication. The complexity of invoicing and job tracking, along with the constant client inquiries, motivated them to find a more efficient and user-friendly approach. Their primary goal was to enhance productivity, simplify their workflow, and provide a better client experience.

Link Decorative Designs sought a more user-friendly, cost-effective system with InfoSpark, which provided them with a new solution that aligned perfectly with their vision. Using Smartsheet solutions, this collaboration not only improved software integration but also optimised production processes, making them highly efficient. Through Smartsheet's cloud-based platform, Link Decorative Designs' new system offered flexibility and ease of access wherever they are and whenever they need it.

Learning Link Decorative Designs’ challenges and in hoping to find a way to streamline their workflows, InfoSpark promptly translated their vision into a prototype that effectively addresses their needs.

In just a week, this prototype brought their vision to life using Smartsheet solutions.

What sets InfoSpark apart was their profound understanding of the customer's unique processes and challenges. In order to provide Link with the best solution, they provided hands-on support by visiting the customer's factory to get a deeper understanding of their operations. Through this on-site support, they were able to properly grasp their production process and translated it into a practical solution and offered valuable insights to optimise their systems. This collaborative effort resulted in an implementation that was not only seamless but transformative, making it a resounding success.

Using the power of Smartsheet's solution, Link Decorative Designs brought remarkable improvements to their operations. Efficiency improved significantly by providing clients with real-time job visibility and substantially reducing inquiries. By automating manual processes, Smartsheet helped Link Decorative Designs save 48 to 60 hours weekly, which allowed them to focus more on other things that matter: research, development and marketing endeavours. This newfound focus empowered the customer to explore uncharted avenues, foster business growth, and introduce innovative products into the market.